All I wanted to do yesterday was to cancel my mobile account with 3. What a job that turned out to be. You would think that all you do is cll customer services and they will do if for you, no problem!
You have to be kidding, I was on the phone for a good 20 minutes repeating myself while the Customer Service lady tried to sell me another plan. I told her 4 or five times "No thank you, please just cancel my account. I will be going with T Mobile now' She repeatedly kept offering me the same deal that T Mobile was offering, but by this time I had had enough of her pressurising me and pushing me constantly, she was even talking over me say 'if you just listen to what I have to say'.
I told her "I have listen to you, now please just CANCEL my account". She then put me on hold for 5 minutes, when she returned she carried on the same pressurising sales pitch!!!
In the end I told her VERY angrily "I am now going to hang up, make sure you have cancelled my account". I could hear her still trying to persuade me to stay whilst I hung up.
I was furious. I have emailed a complaints form to 3 and just thought I would let you all know too.
Thank you, that has made me feel a lot better!!
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